Monthly Archives :

November 2022

Client Testimonial: Consumer Credit – Training

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Why choose Kind? We have a number of Consultants who can provide on-site training – recently, we’ve been delivering Vulnerable Customer training for a Consumer Credit client. Here’s what they had to say about working with us: “Following the regulators ‘Dear CEO’ letter regarding the rising costs of living, we were looking for external support to…

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As demands on Customer Care teams rise, is automation the answer?

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It’s clear now, in the winter of 2022, that the cost of living crisis is real, and is not going away any time soon. A variety of complex, interlocking factors is driving up prices, with the increases hitting especially hard for household essentials and energy bills. Ofgem has said this week that energy firms are…

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