April 2022

The FCA have published their 2022/23 Business Plan, setting out the regulator’s areas of focus for the next 12 months. So what should the Financial Services industry be working on to stay ahead of the agenda? I’ve identified a few key subjects in the Plan that I think many firms will benefit from tackling head-on…

“They never call back”. That’s the number one most frequent complaint we all hear about recruiters. They get in touch with you about a job, get your CV and then… nothing, radio silence. It’s a cliche at this point and the opening gripe of many an aggrieved LinkedIn post. Open, active communication is absolutely vital…

Consumer Duty is almost here, and more firms are realising that they can’t put off thinking about it until the final rules are announced. We have just over 12 months to go, and most businesses still have a lot of ground to cover to get Consumer Duty Ready. Where Are We Now? The landscape of customer…

A lasting fundamental shift in how we work has taken place since March 2020. There had been a very gradual increase in the prevalence of hybrid and remote work models over the last decade, but the rapid need to get the workforce out of offices and functioning safely in lockdown prompted an explosion of people…