Monthly Archives :

November 2021

What happens if complaints timeframes are cut in half?

1024 576 Kind Consultancy

Right now, in late November 2021, if you lodge a complaint with a Financial Services business, they have 8 weeks to resolve it before you are entitled to escalate to the Financial Ombudsman Service. The 8-week time frame dates back to the creation of ombudsman services in the UK, and it was originally intended to…

read more