December 2020 - Kind Consultancy

The Kind 2020 Wrap Up

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22/12/2020

It’s been an atypical year for Kind. Though every 12 months delivers unexpected shifts and surprises, this was a particularly extreme one. I know this has been a tough year for many, both in business and at home, and I’m immensely proud of what the Kind teams have achieved across 2020 under such challenging circumstances.…

Kind Consultancy and The Building Societies Association

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17/12/2020

Kind Consultancy is very proud to announce that we’re partnering with The Building Societies Association. We will be sharing knowledge with their members through articles and blog posts and we look forward to other opportunities with the Building Societies Association (BSA) in future. For any BSA members who are learning about Kind Consultancy for the…

New Year, New Collections Strategy

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08/12/2020

The Collections & Recoveries function in many Financial Services business has been working the same way for a long time. When customers find themselves in difficult circumstances, the team reaches out to help them find a way to pay back what they owe. But in 2020, I have been having more and more conversations with…