October 2020 - Kind Consultancy

Case Study: Mortgage Operations

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28/10/2020

Kind Consultancy worked with a large UK retail bank which was seeing a rapid, ongoing increase in the number of mortgage applications they were receiving, at a rate that was overwhelming their permanent Mortgage Operations staff. They reached back out to Kind Consultancy following our previous work with them on select specialist positions, asking us…

AML Contract Demand Continues to Rise in 2020

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23/10/2020

The Fraud Landscape In 2019, the number of Banking Fraud and Identity Fraud complaints in the UK rose to an all-time high. This year, we’ve seen numerous news stories about criminals using the Covid-19 pandemic to target people who are fearful about the safety of their money in an uncertain time. Away from the consumer…

Automation vs Resource in Collections

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15/10/2020

Automation – for many years now it’s been speeding up and scaling up the way that hundreds of different industries operate. Whenever technological solutions are used to replace human workers, there are a variety of ethical and business issues to consider – especially if automated systems are having direct contact with customers. That’s the situation…

Case Study: AML – International Client

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13/10/2020

Kind Consultancy worked with an international bank who had suffered a serious and well-publicised Compliance and Financial Crime failure. Resultantly they were looking to completely transform their Compliance function and they wanted to tap into the internationally renowned Compliance talent in the UK. We contacted 20 of the very best AML and KYC Analysts and…

Case Study: Section 166 – KYC

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07/10/2020

Kind Consultancy are a long-standing supplier to a Big 4 consultancy. They reached out to us for support on a project with one of their clients, a large retail Financial Services organisation, who had been issued a Section 166 Notice. Kind supplied a team of 10 highly experienced and knowledgeable KYC Analysts, drawn entirely from…