Monthly Archives :

August 2020

Case Study: BAU Complaints

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A major Financial Services client was experiencing a backlog of business as usual complaints. As a preferred supplier to the organisation, an urgent request was made to Kind Consultancy for a large number of experienced BAU Complaint Handlers who had substantial experience of handling complaints across a wide range of Financial Services products. Kind utilised…

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Case Study: Motor Finance

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A fast-growing digital Motor Finance lender had a significant increase in quality complaint volumes. The organisation’s permanent complaint handling team was in its infancy, with the business still in the process of recruiting staff. The time needed to place and train these people, however, meant they needed contract support, on-site and at work fast to…

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Case Study: Collections

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A large, established motor finance company required additional support within their collections team to work with vulnerable customers in relation to their payment plans. Due to an ongoing relationship, the client reached out to Kind Consultancy asking for them to supply experienced interim Collections Consultants for a 12-month project. Kind selected people from the King…

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Case Study: Payment Holidays - How can Kind Consultancy assist clients with issues arising from payment holidays?

Case Study: Payment Holidays

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As a result of the Covid-19 pandemic, one of our longstanding clients was seeing a rapid spike in the number of complaints they were receiving relating to payment holidays. The client recognised that they needed support from experienced complaint handlers who were not from a template-driven PPI background. Our client reached out to us at…

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TieTa and Kind Consultancy Partnership Announcement

TieTa & Kind Consultancy: A New Partnership

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Kind Consultancy is very excited to announce a new partnership with TieTa. TieTa are a fast-growing business providing contact centre support to businesses across Financial Services and beyond. Much more than a simple outsourcing provider, TieTa integrate call centre resource seamlessly into your business’s pre-existing customer contact approach. Whether you need a small number of…

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Collections in 2020: What Comes Next?

Collections: What Comes Next?

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Nearly I.2 million people in the UK have made use of Payment Holiday options introduced since the outbreak of the Corona-virus in early spring of 2020. UK Finance has found that approximately 70% of people who took Payment Holidays did not need to for Financial reasons and had done so more as a preventative measure.…

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